Last reviewed 2026-08-23
Accessibility
This website should be usable by as many people as possible, including anyone using a screen reader, a keyboard only, magnification, or a browser with their own colours and text sizes. This page sets out the standard we work to and what to do if we have missed something.
The standard we aim for
This website aims to conform to the Web Content Accessibility Guidelines (WCAG) version 2.2 at level AA. That is the level generally recognised in the United Kingdom as the benchmark for an accessible website, and it is what we design and build against.
We aim for it because it is the right way to build a website, and because as a service provider we have obligations under the Equality Act 2010 to make reasonable adjustments so that disabled people are not put at a substantial disadvantage. If this site puts you at a disadvantage, that is something for us to fix, not something for you to work around.
What we have done
Accessibility here is a build decision rather than an overlay added afterwards. There is no accessibility widget on this site, because those tend to sit on top of the problem instead of removing it.
| Area | What has been done |
|---|---|
| Semantic structure | Pages use real headings in a logical order, one main heading per page, and genuine lists, tables and form elements rather than styled containers pretending to be them. |
| Keyboard operation | Everything that can be operated with a mouse can be operated with a keyboard, in a sensible order, and a skip link is provided so keyboard users can jump straight to the main content. |
| Visible focus | A high-contrast focus outline is applied to every interactive element, so it is always clear where you are on the page. |
| Descriptive links | Link text describes where the link goes and makes sense read on its own, out of context, as a screen reader user encounters it in a list of links. Vague filler phrases are not used as link text anywhere on this site. |
| Labelled forms | Every field has a visible label associated with it, hints are linked to the field they describe, and validation messages are announced rather than shown only in colour. |
| Colour and contrast | Colour is never the only way information is conveyed, and text and interface colours are chosen for contrast against their background. |
| Text and zoom | Layouts use relative units and reflow, so text can be enlarged or the page zoomed without content being cut off or requiring horizontal scrolling of the page itself. |
| Wide content | Tables and other wide content scroll inside their own container so that the page body never scrolls sideways. |
| Reduced motion | Where a user has asked their system to reduce motion, animation and smooth scrolling are disabled. |
| Language and images | The page language is declared as British English, and meaningful images carry text alternatives while decorative graphics are hidden from assistive technology. |
Known limitations
No site is finished, and claiming full conformance without qualification would be a claim we could not stand behind. These are the areas we know are not settled.
Third-party embedded content
Where a page embeds content served by another organisation, we do not control that content’s markup and cannot guarantee it meets the same standard. We keep embedded content to a minimum for this reason.
Documents provided to customers
Certificates, manuals and datasheets in your handover pack are produced by manufacturers and certification bodies, not by us, and their accessibility varies. If you need information from one of those documents in a different format, ask and we will provide it.
Formal audit
This site has been built and reviewed against the standard below, and is checked with a keyboard and with automated tooling as pages are published. The date and provider of an independent accessibility audit is [INFORMATION REQUIRED]. We would rather record that gap here than claim an audit that has not taken place.
How to report a problem
Tell us what you were trying to do, which page you were on, and what happened instead. It helps to know what you were using — a screen reader and its version, a browser, a magnifier, keyboard only — but a plain description is enough, and you should not have to diagnose our website for us.
Telephone 0118 227 7444 during working hours, write to Solar FX at 1 Loves Close, Burghfield Common, Reading, RG7 3NE, or use the form on our contact page. Our published email address is info@solarfx.co.uk, and the telephone, the post and the form are the routes that will reach us.
We will acknowledge a report within three working days, tell you whether we can fix it and when, and come back to you when it is done. If a fix will take time, we will offer another way to get whatever the page was for in the meantime. If you are not satisfied with how we respond, our complaints procedure applies to accessibility just as it does to anything else.
Getting what you need another way
The website is one route to us, not the only one. Nobody has to use it to get a survey, a quotation or a repair.
- Speak to us on the telephone instead of using the enquiry form. Nothing on this website has to be used to get a quotation.
- Ask for a quotation, specification or handover document in large print, or in a plain-text format that works with your screen reader.
- Ask for a survey appointment to be arranged by telephone, and tell us about any access requirement at the property so we can plan around it.
- Bring someone with you to a survey or a handover, or ask us to explain the system to a family member or carer as well as to you.
Preparation and review of this statement
This statement was prepared and last reviewed on 2026-08-23. It is based on our own testing of the site against WCAG 2.2 level AA, carried out as pages are built and published, using keyboard navigation, browser zoom and automated checking tools. It has not been independently audited, and the statement will be updated when it is.
We review this statement whenever the site changes materially, and at least annually. If you find something this statement does not cover, that is useful to know and we would like to hear about it — our contact page lists every route to us.
Related pages
- Contact Solar FxTelephone, address, opening hours and an enquiry form.
- Complaints procedureHow to escalate if a report is not dealt with properly.
- Privacy policyWhat we do with the information you send us.
- Cookie policyWhat this website stores on your device and how to control it.
- SitemapEvery published page on this website, grouped by section.
- Terms and conditionsThe terms on which we quote, contract, install and invoice.
Tell us if something here does not work for you
A description of what went wrong is enough. We will fix it, and give you another way to get what you needed in the meantime.